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Posted on April 2, 2014 by janine

You have a terrific idea about how to customize a customer service response so that a long-standing client—a hard-to-please one at that—will be delighted! It’s a little different approach than normal, but the results have such potential that you know it’s worth the effort.

You head into your boss’ office as soon as you arrive to get the go-ahead on the idea. Your boss looks up from the computer, sighs heavily and says, “Yeah??” Feeling a little less certain, you explain your thinking and the benefits of taking action ...


Posted on February 25, 2014 by janine

As important as it is, Emotional Savvy can be elusive because our logical brain doesn’t run the show as often or as consistently as we 
think. We actually have 3 brains, and our emotional brain is the default…it’s much, much faster than our logical one.  Our emotional brain is the one that keeps us from harm: it’s in our
Flintstone Brain that our “...


Posted on February 17, 2014 by janine

Emotional Savvy: What’s In It for You?

In a previous post, I noted:


Emotional Savvy is only half of what it takes to be successful in business today. The formula for work success looks like this:

...


Posted on February 12, 2014 by janine

Some of the things scientists are now able to see going on inside our brains are not only very cool, but their findings give us information on how to be better…more productive, more thorough, more successful. This means as a leader or manager, you can use this information to become better yourself AND help others do the same.

While we suspected as much, scientists now tell us with certainty that people...


Posted on January 23, 2014 by janine

You likely recognize this tag line from Campbell Soups…it’s been around awhile! But there’s much more to the story of Campbell’s goodness. The parts you need to know—and probably don’t—have to do with company leadership and how Campbell employees respond.

             Campbell’s...


Posted on January 14, 2014 by janine

     I began to think  about loyalty  yesterday—what it  is,  how to get it, how to keep it, when  we give it. The  topic  came up in  the midst  of  discussion -at my  professional association meeting. We were talking  about “giving to get” and becoming more engaged with  the organization in order to drastically up your  level of learning, connection and take-away value. The fact is that “...


Posted on January 7, 2014 by janine

 

One of my mastermind buddies, Kordell, called me this morning—the first day of the first full week of a new year—and our topic was accountability and setting the stage for a successful year. The prompt for the conversation was an article he’d read that explained how missionaries who pair up are much more successful in meeting their goals. “Partners” is the key.

...


Posted on October 19, 2012 by janine

When what you’re doing isn’t working, it’s time to do something different.

We all know that, but it’s sometimes tough to practice.

Like today. I’m preparing (mentally) for another half-marathon on Sunday, the annual Columbus Marathon & Half Marathon series. It’s my third half-marathon this year, and I’m feeling questionable just like always.

I’ve been running for 30 years…when does this stuff get easier? What will it take to...


Posted on September 17, 2012 by janine

Lots of Questions…Looking for Answers…Let’s Talk!

Seems we’re at a stalemate: businesses have jobs they say they can’t fill because candidates don’t have the right skills and yet we have millions of candidates in the job market…some certainly with the “right” skills. How do we match them up?

What will break this stalemate? How do we (as a country, a community, as individuals) match the people who...


Posted on September 10, 2012 by janine

     Use your brain when it comes to how you learn!

     One of the biggest hurdles for most people who consider coaching is the cost, for two reasons: first, it's pretty unusual for any of us to pay for our own development, especially after college. Employers are expected to pay, and some (although fewer than in the past) do. A second reason for that hurdle is that people don't really know or understand why coaching is a better investment--providing a better return--than training or almost any other kind of "learning."
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